At Ispalla, we blend ancient Peruvian craftsmanship with modern aromatherapy to create unique, high-quality incense. We pride ourselves on transparent service and ensuring you have all the information you need for a delightful experience. Explore the questions below for more details about our products and processes.

Return and Exchange Policy

Please note that all return or exchange requests must be made within 7 working days of receiving the goods. Requests submitted after this period will not be accepted.

Returned items must be in their original condition and include all original packaging (if applicable, such as the packaging box). Items that show signs of use, wear, or damage will not be eligible for return or exchange.

Refund Policy

At Ispalla, customer satisfaction and shopping experience are our top priorities. We take great pride in the quality of our products and want every customer to shop with confidence.

If for any reason you are not satisfied with your purchase, we are pleased to offer a full refund.

• If you are not satisfied with the product you received, you may request a return.

• Once the return is approved, Ispalla will issue a full refund of the purchase price.

• Ispalla will also cover all return shipping costs, so you will not be charged for sending the item back.

Refund process work

• Refunds will be processed to the original payment method after we receive and inspect the returned item.

• Please allow several business days for the refund to appear in your account, depending on your payment provider.

If you have any questions, please feel free to contact our customer support team. At Ispalla, we are committed to providing a smooth, enjoyable, and worry-free shopping experience.